Systems Engineer I

CCAD merged its library and computing organizations in 2020 to form the Library and Information Technology department. We focus on strengthening natural areas of collaboration in our efforts to provide leadership, resources, and expertise that empower CCAD's diverse students to unleash their creative power to shape culture and commerce. The department cherishes and carefully maintains its highly interactive work environment, and as such anticipates hiring an IT Support Manager who is committed to hard work, collegiality, and laughter as a member of a team-oriented group. In general, we seek colleagues who are naturally curious, exhibit an openness to our existing affinity for inclusion and diversity of all sorts, who possess a willingness to change, and who embrace all that is made possible through collaboration.

SUMMARY

The Systems Engineer I will be responsible for the day to day systems administration of the Microsoft System Center Configuration Manager (SCCM) and Jamf Apple device management. This role has the primary responsibility to maintain and optimize operating system images for both Microsoft and Apple devices. They will support a Microsoft Entra ID environment along with Google G-Suite products. This role will also assign help desk tickets and provide tier 3 support to the help desk team. The System Engineer I will maintain the life cycle for all campus computers.

Essential Duties and Responsibilities include but are not limited to the following:

• Oversees and maintains optimal function of the SCCM and Jamf management systems, which may include customization, development, and maintenance to applications and policies.
• Provides technical support, troubleshooting, and guidance to various system users.
• Collaborates with senior IT leadership and IT staff to identify system improvements and enhancements; recommends and implements solutions.
• Manages permissions, access, personalization, and similar system operations and settings for SCCM and Jamf management systems.
• Communicates, and collaborates with IT staff on system administration issues.
• Creates all Standard Operating Procedures (SOP's) for various SCCM and Jamf functions.
• Ensures system compliance with data security and privacy requirements.
• POC for assignment of HR compliance training modules
• Maintains knowledge of trends and developments in SCCM and Jamf management systems, vendors, and technology.
• Automate processes with scripting: command and PowerShell.l
• Responsible for creating, documenting and deploying Windows OS and Apple OS X images to campus computers.
• Troubleshoot and diagnose hardware and software for Windows OS and Apple OS products.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

N/A

QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as in a team and adhere to project deadlines
• Ability to work outside of normal working hours to complete tasks, including occasional weekends/evenings
• Familiarity with IT policies and procedures to ensure the SCCM and Jamf management systems meet organizational needs and goals.
• Ability to improve processes, products, and services.
• Take calculated risks to develop effective solutions.
• Capability to use data and insights to drive business performance.
• Ability to keep information confidential.
• Proficient with Microsoft Office Suite, Google Suite, or related software.
• A basic understanding of: networking, firewall rules, DNS, Active Directory, Group Policy, file share permissions, PowerShell, Microsoft Office 365, Microsoft Exchange, Microsoft SQL, TCP/IP, Virus protection, VMWare virtualization, Backup software and strategies, VPN, network printing, Wifi , etc.
• Strong background in Windows 10 and above7, Server 2016 and above
• Experience creating Windows OS deployment images including sysprep and the Windows Imaging format (.WIM)

EDUCATION and/or EXPERIENCE

• A bachelor's degree and three years of progressive responsibility maintaining computers in a networked environment; Four or more years of equivalent experience may be substituted for degree requirement.
• Preferred Jamf certification, years of experience may be substituted.
• Preferred Microsoft365 certification, years of experience may be substituted.
• Preferred 4+ years of experience with Jamf Apple device management
• Preferred 4+ years of experience with Microsoft System Center Configuration Manager (SCCM)
• Preferred 4+ years of experience with Microsoft Active Directory/Microsoft Entra ID management
• Preferred 4+ years of experience with managing Microsoft Server 2008 and newer
• Preferred 2+ years of experience with Google Suite management

PHYSICAL DEMANDS

The employee is regularly required to sit and talk or hear.

The employee frequently is required to finger, handle, or feel and reach with hands and arms.

The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The noise level in the work environment is low.

The pace of the work environment is moderate to fast.

The employee is occasionally exposed to outside weather conditions.

COMPENSATION: This position is full-time, exempt. Compensation is commensurate on experience and qualifications. CCAD offers a benefits package including:

• Vacation time
• Competitive Salary
• Health, dental, and vision insurance
• Employee Assistance Program (EAP)
• (3) free campus cafeteria meals
• 403(b) plan with company contribution
• Paid national holidays
• (10) days paid time off for winter break.
• free campus parking
• Free admission to the Columbus Museum of Art (CMOA).
• Training and professional development opportunities

HOW TO APPLY: Visit www.ccad.applicantpro.com/jobs/ to submit your application. When asked to upload application materials, please submit a resume/CV and a cover letter. If you are applying from any website other than CCAD or Indeed, you will receive a follow up email 3 hours after your initial submission directing you to follow the link and complete your application. You must complete this two-step process, or your application will be considered INCOMPLETE.

About CCAD:

Columbus College of Art & Design teaches a diverse undergraduate and graduate student body in the midst of a thriving creative community in Columbus, Ohio. Founded in 1879, CCAD is one of the oldest private, accredited, and nonprofit art and design colleges in the United States. CCAD offers 11 BFA programs in a variety of visual art and design disciplines, a Master of Fine Arts in Visual Arts, and a Master of Professional Studies in Retail Design that produce graduates equipped to shape culture and commerce at the highest level. At the core of CCAD is The CCAD Way, one of Creative Collaboration, Intentional Inclusivity, and Proven Potential. Our Core Values of Respect, Positivity, Inspiration, and Accountability unite us. CCAD's Presidential Commission on Diversity, Equity & Inclusion works to help CCAD grow with intention into a more inclusive and equitable institution. Learn more at ccad.edu.

About Columbus:

As the 14th largest city in the country and the largest and fastest-growing city in Ohio, Columbus is collaborative, open, and dynamic. Between incredible arts and entertainment, exciting collegiate and professional sports, and a spectacular downtown riverfront of sprawling greenspace, Columbus has something for everyone. Here, you'll find all the culture and amenities you'd expect in a major city, with the friendly and approachable attitude of the Midwest. Franklin County, where Columbus is located, is the epicenter of the state's political, economic, and social presence and is home to 1.3 million residents with a median age of 34. Columbus is a top city for equality and was the recipient of a perfect score from the Human Rights Campaign in 2020. And central Ohio is serious about higher education: the Columbus region is home to 52 college and university campuses, with 22,000 annual college graduates. Because CCAD is closely tied to the city's numerous art and design spaces and ever-expanding districts, you'll have plenty of places to experience creativity and showcase your own.

EEO Statement:

As an educational and cultural institution, a culture of equity and inclusion is not an add-on at CCAD, rather it is central to how we define creative excellence and the health of our institution. CCAD believes that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. At CCAD, we are determined to foster an environment of inclusion and equity. CCAD is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

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