Student Services Associate

Student Services Associate

CCAD's Student Records Department is seeking a professional who enjoys fast-paced roles, can work independently with little supervision, is a critical thinker, and has the ability to multi-task to fill this role. The Student Records staff is a highly collaborative and cohesive team, providing a wide range of high-quality services for our faculty, staff, and students. This role is crucial to keep our procedures and processes running smoothly

We are dedicated to our mission of being an agile, trusted, strategic partner who delivers sustainable services and solutions that contribute to CCAD's success through the attraction, retention and engagement of a talented creative, diverse and inclusive workforce and we would love for you to join our team!

SUMMARY Reporting to the Registrar, the Student Services Associate will serve in a multi-purpose role supporting the office of Student Records, Financial Aid and the Bursar by assisting with administrative, clerical and scheduling needs. The SSA will participate in general office operations, assist students with various needs and facilitate effective communication between all departments of the college. The SSA will also be involved with Student Records and Financial Aid projects as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Customer Service

Provide all facets of general customer service coverage, including:

• Assist in supporting student success and retention efforts

• Respond to office related phone calls, email and texts

• Assistance in developing and communicating academic degree plans

• Prepare and deliver communication materials

• Assist the Registrar, Financial Aid and Bursar Office as needed

• Assess and assist with problems, concerns or situations with students and parents as needed, referring more complex issues to the appropriate Registrar, Financial Aid and Bursar staff

• Provide Student Services related information to students

Student Records

Maintains student records as necessary, including:

• Assist with degree requirement audits

• Assist with grade entry, class rosters, student reviews, mid-term grade audits, distribution of reports, major/minor changes

• Assist with graduation processing, including audits & verification, as well as commencement coordination

• Assist with collection of documents and maintenance of electronic files

• Data entry and processing of administrative forms

• Process rosters and distribute as needed

• Process HECC and Transient students

• Process official and unofficial student grade transcript requests

• Process student enrollment verifications and address verifications

• Process transfer credit and assist with evaluation of credit

• Assist in registration process and data entry into SCT PowerCampus

• Assist with updating the web

Financial Aid and Bursar

• Counsel students on making arrangements to pay and completing promissory notes & financial extensions

• Prepare labels or merges from database information for mailings and assist with mailing of bills and returned mail

• Assist students with Veteran Benefits

• Answer general questions regarding financial aid and financial aid application process, including FASFA and loans.

• Run periodic data clean-up reports to provide student data integrity

• Communicates with customer service dept. of student health insurance agency to aid students in filing claims for their health care

• Posting misc. charges to students accounts as directed

• Provide assistance to students and families in completing the necessary paperwork to make payment arrangements on outstanding account balances

• Other duties may be assigned. May also cover duties of other staff members as needed

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may require the need to be available to occasionally work evenings or weekends

• Proficiency in, Word, Excel, PowerPoint, Access, Google Suite (GMail, Docs, Drive, Calendar, etc.) and Familiarity

with Ellucian PowerCampus preferred

• Ability to adapt in a fast paced environment

• Demonstrated ability to coordinate multiple working tasks

• Ability to manage difficult situations regarding students and/or parents

• Ability to coordinate multiple projects simultaneously, and efficiently take direction

• Experience with data entry

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year college or technical school required, bachelor degree preferred; 3-5 years of related experience and/or training; or equivalent combination of education and experience preferred

• Exposure or work experience in higher education preferred

• Prior experience working in a Financial Aid, Bursar, Accounting, and/or Registrar environment is a plus

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee frequently is required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

• The employee is occasionally required to walk

• The employee must occasionally lift and/or move up to 25 pounds

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions

• The noise level in the work environment is usually moderate

COMPENSATION: This position is full-time, non-exempt. Compensation is commensurate on experience and qualifications. CCAD offers a benefits package including: vacation time, additional paid time off while the college is closed during winter break, sick time accrual, health and dental insurance, life and disability insurance, 403B retirement contribution, tuition remission, campus parking, and free admission to the Columbus Museum of Art.

HOW TO APPLY: Visit www.ccad.applicantpro.com/jobs/ to submit your application. When asked to upload application materials, please submit a resume/CV and a cover letter. If you are applying from any website other than CCAD or Indeed, you will receive a follow up email 3 hours after your initial submission directing you to follow the link and complete your application. You must complete this two-step process, or your application will be considered INCOMPLETE.

CCAD Vaccination & Booster Requirement Notice

Columbus College of Art & Design (CCAD) is committed to protecting our students, employees, and our communities from COVID-19. Toward that goal, and in consideration of guidance released by the state of Ohio, the U.S. Centers for Disease Control and Prevention (CDC), and a variety of public health authorities and professional organizations, CCAD is implementing a vaccination & booster requirement policy for its students and employees.

All employees, including on-campus, hybrid, or fully remote status, are required to receive the Covid-19 vaccination and booster shot (if eligible) as determined by CCAD and provide proof of their fully vaccinated/up to date status upon hire.

Reasonable Accommodation: Employees in need of an exemption from this policy requirement due to a medical reason, or because of a sincerely held religious belief, must request a Request for Accommodation form from Human Resources to begin the interactive accommodation process. Accommodation requests will be considered on a case-by-case basis and/or granted where they do not cause CCAD undue hardship or pose a direct threat to the health and safety of others.

Please direct any questions regarding this notice to Human Resources at humanresources@ccad.edu.

*CCAD reserves the right to modify, supplement, revise, or rescind any part of this notice as it deems necessary or appropriate with notification..

About CCAD:

Columbus College of Art & Design teaches a diverse undergraduate and graduate student body in the midst of a thriving creative community in Columbus, Ohio. Founded in 1879, CCAD is one of the oldest private, accredited, and nonprofit art and design colleges in the United States. CCAD offers 11 BFA programs in a variety of visual art and design disciplines, a Master of Fine Arts in Visual Arts, and a Master of Professional Studies in Retail Design that produce graduates equipped to shape culture and commerce at the highest level. At the core of CCAD is The CCAD Way, one of Creative Collaboration, Intentional Inclusivity, and Proven Potential. Our Core Values of Respect, Positivity, Inspiration, and Accountability unite us. CCAD's Presidential Commission on Diversity, Equity & Inclusion works to help CCAD grow with intention into a more inclusive and equitable institution. Learn more at ccad.edu.

About Columbus:

As the 14th largest city in the country and the largest and fastest-growing city in Ohio, Columbus is collaborative, open, and dynamic. Between incredible arts and entertainment, exciting collegiate and professional sports, and a spectacular downtown riverfront of sprawling greenspace, Columbus has something for everyone. Here, you'll find all the culture and amenities you'd expect in a major city, with the friendly and approachable attitude of the Midwest. Franklin County, where Columbus is located, is the epicenter of the state's political, economic, and social presence and is home to 1.3 million residents with a median age of 34. Columbus is a top city for equality and was the recipient of a perfect score from the Human Rights Campaign in 2020. And central Ohio is serious about higher education: the Columbus region is home to 52 college and university campuses, with 22,000 annual college graduates. Because CCAD is closely tied to the city's numerous art and design spaces and ever-expanding districts, you'll have plenty of places to experience creativity and showcase your own.

EEO Statement:

As an educational and cultural institution, a culture of equity and inclusion is not an add-on at CCAD, rather it is central to how we define creative excellence and the health of our institution. CCAD believes that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. At CCAD, we are determined to foster an environment of inclusion and equity. CCAD is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

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